Question 1

What channels does MConnect support?

Accepted Answer

MConnect currently supports the WhatsApp Business API, with global SMS, transactional email, and app push in active rollout.

Question 2

How is usage billed?

Accepted Answer

Plans are billed monthly based on messages sent. Starter is free up to 1,000 messages/mo; Growth and Enterprise scale with usage — see the Pricing page for details.

Question 3

Do you offer a free trial?

Accepted Answer

Yes. The Growth plan includes a 14-day free trial with full access to workflow automation and analytics. No credit card required to start.

Question 4

How long does WhatsApp Business verification take?

Accepted Answer

Meta typically reviews WhatsApp Business API applications within 1-3 business days. Our onboarding team assists with the verification process.

Question 5

Is my data secure?

Accepted Answer

We encrypt data at rest and in transit, restrict access to authorized personnel, and never sell message data or personal information. See our Privacy Policy for full details.

Question 6

Can I cancel at any time?

Accepted Answer

Yes, all plans can be cancelled at any time from account settings. Enterprise contracts follow the terms agreed in your service agreement.

Question 7

Do you provide an SLA?

Accepted Answer

Enterprise plans include a 99.9% uptime SLA measured monthly, with credits issued for verified downtime beyond the threshold.